Shipping Policy
^^// At Kugu Knitwear, we strive to ensure a smooth and timely shipping experience for our customers. Please note that we do not process or ship orders on weekends or national holidays. Any orders placed during these times will be handed over to the carrier on the next working day.
/// All orders are carefully prepared and handed over to the carrier within a maximum of 2 working days from the time of purchase.
​Turkey
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Kugu Knitwear is a Turkish brand, partially based in Spain. We ship all domestic orders within Turkey via MNG Cargo. Shipping costs are included in the product price, and Kugu Knitwear covers all domestic delivery charges within Turkey. Delivery times may vary based on location.Kugu Knitwear is not responsible for lost, stolen, or un-retrieved packages marked as "delivered." If you experience any issues with your shipment, we will do our best to assist you, but we cannot be held liable once the package has left our facility. Ensure that your address is accurate!
Spain
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Kugu Knitwear is a Turkish brand which is partially located in Spain. For orders within Spain, we ship via UPS, and your items are expected to be delivered within 2-3 business days. Kugu Knitwear is not responsible for lost, stolen, or un-retrieved packages marked as "delivered." If any issues arise, we will assist as best as we can, but responsibility lies with the carrier once the package has been dispatched. Please ensure that your address is accurate at checkout.
Within Europe
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For orders within the EU, we ship from Spain via UPS. Orders are prepared within 2 business days and are expected to be delivered within 3-5 business days after being handed over to UPS. Kugu Knitwear is not responsible for lost, stolen, or un-retrieved packages marked as "delivered." If any issues arise, we will do our best to assist, but liability remains with the carrier once the package has left our facility. Ensure that your shipping address is accurate at checkout.
International
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For international orders, we offer shipping via UPS. Once your package leaves Spain, it will be transferred to your country's postal service. Kugu Knitwear is not responsible for any customs duties, taxes, or import fees that your shipment may incur upon arrival in your country. These charges are the recipient's responsibility. Kugu Knitwear is not liable for lost, stolen, or un-retrieved packages marked as "delivered." Please ensure that your shipping address is correct before finalizing your order.